Question 1

How do I access Tutorials?

Accepted Answer

Please go to the top left corner where says “FAQ” as in the capture below.

Question 2

How do I get support quickly by a Zination member team?

Accepted Answer

Live support is available through the chat at the bottom right corner of your screen Monday to Friday 9am-5pm EST. Just write your question as a reply to any message or any team member, and we will get back to you as quickly as possible. Otherwise, you can also email us at support@zination.com for further enqueries.

Now, you can also contact us by clicking the Let's chat button in our Website.

Question 3

What browser offers better user experience?

Accepted Answer

We suggest Google Chrome for you because other browsers might cause error when you create and edit the catalog.

Question 4

What is Zination Studio?

Accepted Answer

Studio is where you create and edit catalogs. When you begin creating a catalog or open a catalog by the edit icon, you are brought to your Studio.

Question 5

How do I switch between my Zination apps?

Accepted Answer

While in your Dashboard or My Zines, at the top of your page the App you are currently using will be stated – click on the App title and a drop down menu will appear to choose another App.

Question 6

How to import / sync product and collections?

Accepted Answer

Go to theDashboard –> Import / Sync Product as shown in the capture

Question 7

How do I import products without a Shopify Store?

Accepted Answer

• In your Dashboard scroll down to Import / Sync Products • Download the Sample CSV Template and add all your products to the template, save your CSV file • Choose CSV File and Browse your computer for the correct file • If you want to overwrite all the products that are already in your account with the products on the CSV that you are uploading, check “Overwrite existing products that have the same handle. • You can also add one product at a time to your account by going to My Products from your Dashboard and clicking on Add Product.

Question 8

How do I create a large catalog automatically on the fly?

Accepted Answer

• Click on create a Catalog Automatically.   • You will be brought to a page that displays all your collections in your Shopify store, check which collection(s) you would like to display in your catalog (you can select all if you would like to include all your collections), then click Submit. 
   • You will be prompted to add a catalog Title and choose a Template, and Sort the products, then click Create.    • Your catalog is created and you will be brought to the Studio where you can make Customization to your catalog.
 • Your first product image will by default become the image on your Cover Page (you can change this image by clicking on “Change Image” on the Cover Page.

• Your collections (if you have selected more than one) will be separated in your catalog (they will be on their own respective pages).
 • You can add Lifestyle pages anywhere within your catalog by scrolling to the spot in your catalog you would like a Lifestyle page to be added, and clicking the Add a New Page icon and choosing one of the Lifestyle Templates. • When you are satisfied with your catalog, you can either share the catalog link with customers by clicking on Publish or you can download the PDF of your catalog to print by clicking on PDF.     Watch a tutortial on our Youtube channel: https://bit.ly/2Kv83B7

Question 9

How do I create a catalog by manually selecting products?

Accepted Answer

• At the top of your Dashboard, choose Create a Catalog Manually. 
 • You will enter the Studio and a sample catalog comprising of one Cover Page, two Product Pages and one Back Cover Page will be created for you using some of your products.
 • You can edit the products in your catalog by deleting, moving or adding products.
 • You can change the template of the page by clicking on the “change layout” icon to the right of each page.
 • You can change the Filter across your entire catalog by opening the Filter tab on the far right – changing the filter applies one template to all the pages of your catalog. 
 • To add a page to your catalog, click on the “add page” icon on the right of the page you wish for your new page to come after – here you can toggle between Product or Lifestyle layouts.
 • NOTE:The Layouts highlighted in green are editable using Drag & Drop.

Question 10

What are the dimensions of a page?

Accepted Answer

Each portrayal page has a format of 612 x 792 in pixels while landscape templates are 792 x 612 in pixels – any other combination of the same ratio will work. 
 You may also use custom dimensions and create your own layout by clicking on ” custom dimensions ” at the top right corner as well.

Question 11

How do I find a product, image or element that I've dragged off the page?"

Accepted Answer

If you dragged an image or element off the catalog page and cannot find it, you can reset that page back to its original design by doing the following:
 • Change the layout for that page (only that page) by selecting the “Change this page layout” icon to the right of the page and choosing any other layout – this will bring your images and elements back to the page. 
 • Once the new layout has loaded, you can change the layout again, back to the original layout you were working on.

Question 12

How do I move a catalog page to another spot in my catalog?

Accepted Answer

While creating or editing a catalog in your Studio, click on the “move this page” icon to the right of the catalog page and drag the page to a new spot in your catalog.

Question 13

How do I rename a catalog?

Accepted Answer

• While creating or editing a catalog in your Studio, click on the arrow to pull out the tab that manages your catalog pages. 
 • Click on the default Title on the Cover Page and edit your Title.
 • You can also edit your Title right in your catalog Cover Page by clicking on the title text.

Question 14

How do I change the colors of elements in my catalog?

Accepted Answer

When in your Studio creating or editing a catalog, click on an element you want to change then click on the color block at the top right to edit the color.

Question 15

How do I show the bar code in my catalog?

Accepted Answer

The bar code is only display in a few templates, choose one of these:

Note: you'll see the layout's name when you hover over it. 
 efue 8 products big title (Drag & Drop) efue 8 producs (Drag & Drop) Flash learn 8 Products (Drag & Drop)   Flash learn 2 Products (Drag & Drop) Ivy & Fig 8 products (Drag & Drop) data sheet alexandra (Drag & Drop) data sheet vancouver (Drag & Drop) static_blank_layout

Question 16

How do I show inventory?

Accepted Answer

First, please check to allow Shopify track your inventory.    Then, click on Catalog Panel –> Shoppable –> Show Inventory –> Apply.     After that, you can switch to  View Mode  to see the inventory.   Please note , the inventory will shown when customer select a  product to add to cart .   Important: the inventory will change when the order is confirmed/paid/fulfilled.

Question 17

How do I conver currency to multi-currencies?

Accepted Answer

• Click on More Options in the right sidebar. 
 • Click on Price Management, scroll down to set exchange rate and choose the currency.  • Click Apply Now.

Question 18

How do I give access to my sales rep?

Accepted Answer

First, please publish your catalog.   Then, open your ZINation store front at the left side navigation bar and share the URL with your sales reps. They can view, share, and download the catalog, or order directly inside the catalog.

Question 19

How do I view my catalog?

Accepted Answer

• To view your catalog while editing in your Studio, click on View at the top of the page. 
 • To view a catalog that has already been completed, go to My Zines, click on three white dashes on the catalog you want to view and choose the view icon (eye).

Question 20

How do I change the way my catalog is viewed (vertical or horizontal)?

Accepted Answer

• While in your Studio editing your catalog, open the Display Options tab on the right side of your screen and select your Zine View Mode.

Question 21

How do I replicate my catalog?

Accepted Answer

In My Zines, click on the 3 white dashes on the catalog you want to duplicate and choose the “copy” icon – this will make an exact copy of this catalog.

Question 22

How do I edit my product on my PIM (Product Information Manager)?

Accepted Answer

• From your Dashboard, click on the 3 white dashes in the top left and choose My Products – this is your PIM (Product Information Management system). 
 • To edit any component of a product, click on the Product Name.
 • Here you can edit the Product Name, Description, Type, Vendor or Image. 
 • You can also edit or add a Variant (SKU, Weight, Weight Unit, Price and Compare at Price).

Question 23

How do I delete a catalog?

Accepted Answer

Go to My Zines and click on the three white dashes on the catalog you wish to delete and choose the delete icon (trash can).

Question 24

How many pages can I have in my catalog?

Accepted Answer

You can have a maximum of 256 pages per catalog.

Question 25

How do I create a back cover page for my catalog?

Accepted Answer

• When in your Studio creating or editing a catalog, click on the arrow to pull out the tab that manages your catalog pages. 
 • Choose the Back Cover icon at the bottom of the page.
 • You will be prompted to choose the Layout of your Back Cover Page.
. • To add an image to your Back Cover Page click on the grey box that says “No Image” and upload an image.
 • To add text to your Back Cover Page click on the text below your Back Cover Page image and edit the text.

Question 26

How do I create a cover page for my catalog?

Accepted Answer

• When in your Studio creating or editing a catalog, an empty Cover Page will be created for you automatically.    • To choose the Layout of your Cover Page click on the “layout” icon beside the Cover Page and choose your desired Layout. 
 • To add an image to your Cover Page, click on the arrow to pull out the tab that manages your catalog pages. 
 • Click on the camera icon on the thumbnail of your Cover Page image and upload an image.

Question 27

How do I delete the cover page?

Accepted Answer

• Click on Catalog Panel –> LIVE CATALOG –> Show Cover Page –> Disable.

Question 28

How do I add products to my catalog?

Accepted Answer

• After adding a Product page to your catalog, open the My Products tab (If you have a Shopify store, be sure to Sync All Products BEFORE you create a new catalog) and check which products you would like to include in the catalog. 
 • Note: you can select all products or choose Collections of products. • Once you’ve chosen the products, click Apply Now.

Question 29

How do I add /  create new product or edit product info / add variants to an existing product in the app?

Accepted Answer

• Please click on “Products” at the left sidebar. 
 • Click on “Add Product” at the top right corner, or click on the product name to add variant or change the info. 
 • Edit product info and click on “Save Product” at the bottom. 
 Please note: you can also edit product info or add variants to existing product by clicking the product name.

Question 30

How do I delete a product or text in a page?

Accepted Answer

• You can click on the product or text and delete by the trash icon appears at the top right corner. 
 • You can simply drag the product or text out of the page to delete.

Question 31

How do I remove, replace or move a product in my catalog?"

Accepted Answer

• When in your Studio creating or editing a catalog, click the arrow to pull out the tab that manages your catalog pages. 
 • Click on the trash can icon or the three white dots (…) beside the trash can icon. 
 • You can also move and resize a product image using Drag & Drop right in your catalog when you’re in your Studio editing or creating a catalog. 
   
Check the tutorial on our Youtube channel:  https://youtu.be/ncqNwEaXGZk

Question 32

How do I show variants in the catalog?

Accepted Answer

If you need to show the product variants it's important to choose the correct layout for your catalog.

• Please click on the first icon “Page Layout” at the right side of the catalog in the Studio.

• Choose the template that shows variants info (please see the capture as example)

Question 33

How do I hide product description?

Accepted Answer

When in the Studio, go to the control panel- on the top right- and go to the Product information section.  You'll see hide or show description.  Select hide and click apply.  Please note that “Hide Description” will only hide the format of description from the online store instead of the description itself. 
 To really hide the description in the catalog, you can drag description text box out of the page and save the page as custom layout. Then you can apply the custom layout to other pages or the whole catalog.

Question 34

How do I hide prices in my catalog?

Accepted Answer

While creating or editing a catalog in Studio, open the More Options tab on the right and choose ZIne Page then change Product Price to Hide.  Or, go to the control panel- on the top right- click the Product info section and you'll see price: show or hide, click hide and apply.

Question 35

How do I change the layout on my catalog pages?

Accepted Answer

• You can change the Layout for each individual page by clicking the “layout” icon to the right of your page. Or, you can change the Filter across your entire design by opening the Filter tab on the right side of your screen (Changing the Filter will apply the Layout to all of your catalog pages).

Question 36

How do I create a custom layout and apply it to all the pages?

Accepted Answer

• Customize any Drag & Drop enabled Layout to suit your catalog and branding needs (resize images and elements, change colors and fonts).

Note: the Drag & Drop layouts are the ones highlighted in green. 
 • Click on the Page Layout icon to the right of the page you’ve completed customizing. 
   
• Click on the manage icon in the My Custom Layouts section.   • Give your Custom Layout a name and choose “Save current page as new custom layout”   • If you’re just making an adjustment to a previously saved Custom Layout, choose “Update the current custom layout”
 • You can now either manually change any of your catalog pages to your new Custom Layout or click on the Filter tab and apply your Custom Layout to your entire catalog in one click.
 Please see tutorial here https://bit.ly/2LhY9Hr

Question 37

How do I create a custom page layout by using product layout?

Accepted Answer

Create a new catalog using Custom Dimensions or Dynamic Layouts.
Please note the width and height should be no bigger than 2000 pixels.     Add a blank page by clicking on the second icon on the right side next to the page. Then go to Elements on the right sidebar and open Product Layout. Select the one you like and click on it, one product box will be added to the page for each click.

Question 38

How do I show both retail and wholesale prices in my catalog?

Accepted Answer

Please select the templates that support two prices, or you can create your custom page template using Product Layout through Elements.

Question 39

How do I use custom pricing (Bulk discount) for wholesale?

Accepted Answer

• Click on More Options –> Price Management.  • Enter your percentage discount and click Apply Now.    IMPORTANT: If you are using an App for your Shopify store that offer Bulk and Automated Price Changes, there is an action you must take in your ZINation App to prevent all your customers from seeing your Wholesale prices.
 • From your Dashboard click on the three white dashes at the top left and choose Apps. • On your ZINation App click on the down-facing arrow and choose Settings. • Add any tag words you don’t want ZINation to recognize as Variants such as “Wholesale”
 Please see tutorial here https://youtu.be/1-GZkz5UWo0

Question 40

How do I custom pricing (price list) for Wholesale?

Accepted Answer

• Click on More Options –> Price Management.  • Download the price list, change prices in the file, then upload the file, all prices will be updated in the catalog.    Please note, it’s better to use Microsoft Office to edit the file
. IMPORTANT: If you are using an App for your Shopify store that offer Bulk and Automated Price Changes, there is an action you must take in your ZINation App to prevent all your customers from seeing your Wholesale prices.
 • From your Dashboard click on the three white dashes at the top left and choose Apps. • On your ZINation App click on the down-facing arrow and choose Settings.  • Add any tag words you don’t want ZINation to recognize as Variants such as “Wholesale”
 Please see tutorial here https://youtu.be/Y02dd1iS3RY

Question 41

How do I use custom pricing (individual item) for wholesale?

Accepted Answer

• Click on the arrow at the top right corner to open the product list in the catalog. 
 • Click on the title of the product while in your Studio and scroll down to Variants. 
 • Click on Edit and change the price to the wholesale price. 
 • Click Save.
 • You can also edit the price of your products right in your catalog page by clicking on the price and changing the number. 
 IMPORTANT: If you are using an App for your Shopify store that offer Bulk and Automated Price Changes, there is an action you must take in your ZINation App to prevent all your customers from seeing your Wholesale prices.
 • From your Dashboard click on the three white dashes at the top left and choose Apps.  • On your ZINation App click on the down-facing arrow and choose Settings. 
 • Add any tag words you don’t want ZINation to recognize as Variants such as “Wholesale”

Question 42

How do customer add products to the shopping cart in large quantities?

Accepted Answer

In the Add to Cart page, customers can add product by clicking on “+” button or type the quantity they want in the middle box.

Question 43

How do I set up quantity of minimun order?

Accepted Answer

• Open product list by clicking the arrow, then click on the product name, scroll down to see the “edit” button for each variation.

Question 44

How do I publish or Share my catalog?

Accepted Answer

Publishing • While creating or editing a catalog in your Studio, click on Publish in the top right of your screen and switch your catalog from Private to Public, this will put your catalog on your Storefront and be available to anyone on the web.
 Sharing • To share your catalog with customers, make your catalog Public then choose 1 of 2 options:   1 – Anyone With the Link – copy the Link To Share and share this unique URL 2 – Specific People – Invite People to see your catalog using their email address, then Fill Code Name to provide them with an access code to view your catalog (secure sharing).

Question 45

How do I edit a catalog once it's published?

Accepted Answer

From My Zines, click on the three white dashes on the bottom right corner of the catalog you want to edit and choose the edit icon (crayon) – you will now been in your Studio where you can edit your catalog.

Question 46

How do I embed my catalog into my website?

Accepted Answer

• Select the catalog you want to embed from your My Zines and click on the edit icon within the image of the catalog. 
 • Click the “share” icon at the top of the screen and decide if you want your catalog embedded as an iFrame or Popup (iFrame will allow customers to stay on the original web page with the catalog loading inside an iFrame – Popup will load a popup window – If customers close the popup window, they see the previous web page again). 
 • Customize the the dimensions of the embedded catalog in percentage or pixels (We recommend keeping 100% of the resolution for a quality viewing experience)
 • Check off “Force one page navigation”
 • Check off “Transparent background”
 • Copy the code and Paste it into your website builder. 
 Please check tutorial here https://bit.ly/2MxoWM1

Question 47

How do I get catalog into my Storefront (public)

Accepted Answer

• While editing your catalog in your Studio, click on Publish at the top of your screen and choose Public. 
 • Choose Public on the web (Anyone on the Internet can find and access. No sign-in required.)

Question 48

How do I brand my storefront & catalogs?

Accepted Answer

Your Storefront is your public space to display your Zines (catalogs, flyers, lookbooks and linesheets).
A Zine will be in your Storefront once you make it Public.

You can brand your Storefront with your logo, a banner and a background image. 
 • From your Dashboard, click on the three white dashes in the top left of your screen to open the Menu.  • Choose Account Settings then Branding and add your own logo, Storefront Banner and Storefront Background image.

Question 49

How do I include an order form in the PDF catalog?

Accepted Answer

• In Studio: Catalog Panel –> WHOLESALE –> Show Order Form in PDF –> Apply.  Please note, the order form is only shown in PDF. If you’d like to use your own form or show it in online version, please add a blank page in the catalog and use Elements –> Text to copy & paste the form in the new page.

Question 50

How do I download a high resolution of my catalog?

Accepted Answer

• While creating or editing a catalog in your Studio, click on “PDF” icon in the top right of your screen and click Generate PDF. 
 • A PDF will begin generating for you and will be available for you to Download PDF shortly in the same “PDF” icon – an email of your PDF will also be sent to the email address you use for your ZINation account.

Question 51

What is the quality of the PDF catalog?

Accepted Answer

300 DPI print-friendly PDF (high quality).

Question 52

How do I create a lookbook?

Accepted Answer

To create a LookBook you require the Easy LookBook Creator App from ZINation.
 • From your Dashboard, click on “Create a…” LookBook.  • Choose what kind of LookBook you want to create (Magazine LookBook, Web Embedded LookBook or Social LookBook). 
 • You will be prompted to create your Cover Page by adding an Image and Zine Title. 
 • Once you choose Create, you will be to add the rest of the pages of your LookBook by choosing Add Page at the bottom of your screen. 
 • Add an image to your page by choosing Select Image, Upload Image or Add URL.

Question 53

How do I tag my Lookbook with a product?

Accepted Answer

• After you add an image to your page, you can tag your image with a product from your PIM (Product Information Management) by choosing Tag Image and clicking anywhere on the image to add a tag. 
 • Choose a product from your PIM and click Apply. 
 • Your tag will be clicked on by customers allowing them to see the product details and will have a Buy Now button that link back to your eCommerce store.

Question 54

How do I see my subscription with Zination?

Accepted Answer

On your Dashboard you will see Your Subscription.

Here you can see what plan you are subscribed to, the number of Zine Pages you have created, how many Zines you have created, and how many more Zine Pages you can create under your current subscription.

Question 55

How do I upgrade my susbcription?

Accepted Answer

On your Dashboard you will see Subscriptions – to upgrade to a subscription that allows you to create more Zine Pages, click Upgrade Now.

Question 56

How do I change my password?

Accepted Answer

From your Dashboard, click on the three white dashes in the top left corner and choose Account Settings then, Your Login.  • Scroll down to Password, enter your Current Password then your New Password and click Change Password.